Restaurants in
your pocket
Order from your favorite restaurants & track on the go, with the all-new Tawasi’s app.
The biggest and best delivery platform in Palestine!
Get your orders delivered straight to your doorstep with Tawasi, the ultimate online platform connecting top local vendors, skilled drivers, and satisfied customers in Palestine.
Our Services
Get your grub on!
Order your favorite food from the comfort of your couch with just a few taps on your phone.
Get a ride with our friendly drivers who’ll get your meal wherever you are, hassle-free and with a smile!
Our restaurant onboarding service helps new establishments get set up with all the necessary tools to succeed in the industry.
Restaurants in
Choose your restaurant and order your meal
- Offering a diverse range of culinary resources and healthy meals.
- Enjoy delicious food from your favorite restaurants in the comfort of your own home.
- Say goodbye to long lines and waiting times for your food.
- Get access to a wide range of cuisines and menu items from top-rated restaurants.
- Experience hassle-free ordering and payment options through our user-friendly platform.
- Trust that your food will be delivered quickly and with care by our reliable drivers.
How Do we work
Easy To Order
You only need a few steps in ordering food
Fastest Delivery
Delivery that is always on time even faster
Best Quality
We offer you unparalleled experiences, where excellence trumps the highest standards of quality
Order scheduling and on time pickup
Packed with innovative features, our website ensures a seamless experience.
- Easy-to-use online interface for seamless ordering
- Wide selection of restaurants in Palestine
- High quality food delivery services
- Quick and reliable delivery by experienced drivers
- Customer support available 24/7 to ensure customer satisfaction
Cities we serve in Palestine
Ramallah
Nablus
Hebron
Frequently asked questions
Everything you need to know about the product and billing.
Tawasi is a leading online food delivery service that operates in Palestine.
We seamlessly connect customers with their favorite restaurants. It takes just few taps from our platform to place an order through Tawasi from your favorite place.
We simply take your submitted order and send it to the restaurant through a completely automated process, so you don’t have to deal with all the hassle of ordering and we make sure that you receive your order on time, every-time!
Tawasi is the one huge food court for many restaurants, so you don’t need to go through the hassle of finding restaurants’ numbers, waiting on hold, or getting a busy signal while dialing a restaurant number, or getting the wrong order due to miscommunication over the phone! Besides, by using Tawasi, you can view menus with pictures of all your favorite restaurants on our easy-to-use website and app.
The only extra charges that might be applied are the restaurant’s delivery fees.
Yes, Tawasi support online payment options for Debit Card/Credit Card.
Yes. You can view the latest restaurant promotions and discount coupon in offers tab.
Go to Tawasi app, log in with your account, then place an order from your favorite restaurant.
If you entered the wrong combination of email/password repeatedly up to 5 times, your account will be blocked temporarily. The system will automatically email you a verification link where you need to unblock your account. In this email, we will also ask you to choose a new password.
It depends on the restaurant’s estimated delivery time. Each restaurant will display its order delivery time in the restaurant’s “Info” section. However, the time may vary depending on the road traffic congestion.
Once you are logged in to the app, go to the “My Orders” section and see if your order is listed. If your order is listed, then check the order status as “Successful”.
Yes. In the app, you can simply go to the “My Orders” section and choose an order from your previous orders, and re-order it.
Contact us if you need to add, remove or change items from your order. However, please note that if the restaurant already dispatched your order then any additional items may be accounted as a new order.
If you have any issues with your order, you can notify us by calling our call center number or send us your complaint to support@tawasi.online and your complaint will be handled by our customer service team.
Yes, you can cancel your order within 1 minutes of placing your order. Please note that you cannot cancel your order later on because your order would have been already processed from the restaurant side. For debit and credit cards orders please read our debit / credit cards Terms and Conditions.
The duration of the refund process varies depending on the payment method you used.
To learn more about our refund policy, we invite you to read our Terms and Conditions.
If the order you received mismatches the order you placed or if there were missing/wrong items in your order, you can contact us directly through or by calling our call center and our customer service team will dispatch a complaint letter to the restaurant and we will notify you accordingly.
Yes. You can rate and write a review about your previous order. You can simply go to ‘My Orders’ tab on my account page and click on a particular order to rate/review.
Please note that reviews are subject to our moderation and will be showing on the restaurant section within 24 hours. Please read this section of our Terms and Conditions for more information about our reviews policy.
You can contact us anytime through live chat or call us our hotline number or send your feedback through the “Feedback” tab.